Hey there
The team have asked me to give you guys an update.
First though, in answer to your question, some of us Moderators are fully trained and qualified public relations and comms professionals. I'm sure as you know with any organisation it's not just a case of comms putting anything out there instantly, comments and information have to be cleared and signed off at times.
The posts were not removed to ignore customer complaints or avoid the situation, they were sent through to the moderation queue in a collective so that they can be reviewed and the complaints noted.
The team are very much aware of the fans unhappiness with the Teela figure and have actively been looking into the situation.
The design and marketing team put together extensive notes on the factory samples of Teela when they were originally sent over from the factory in Asia.
The hope is that the figure shown at Grayskull Con may be an isolated incident, caused by warping within the mold, and may not affect the entire production run.
Since production is already complete and the figure comes polybagged in a sealed windowless box (as seen at the convention) it would be physically impossible to check every single unit once they arrive to the warehouse.
As soon as the photos of Teela at the con in Germany surfaced, the team contacted the factory in Asia to investigate, but please bear with them. They're as frustrated as you are with the situation. They truly want to put out great products just as much as you guys want to own them, and no one anticipated this would happen.
As soon as there is any more information we will share it with you, in the meantime, please bear with them - and for any product or information delays that this might cause.
Thank you for your patience Grayskulls.
Copiei e colei a explanação do link que o Gilmar postou.
Eles dizem que estão tão desapontados qt nós...
Que isso foi realmente algo errado que aconteceu na "factory"... que na próxima "Con" na Alemanha a nova Teela corrigida será mostrada...
